PWN Global and PWN local city networks host some 800+ events per year. Physical events are one of the most effective and proven routes to building your network. Each of our events is designed around a particular theme that will resonate with your needs, and features an opportunity during the event to connect and share with other delegates.
In addition to our physical events, we appreciate the importance of giving you access to online content - that you can access live or at a later date that better suits your own agenda.
Don't delay - get registered and come along to see what you can learn.....
The World Economic Forum in its 2018 “The Future of Jobs Report” predicts that service orientation will be one of the competencies demanding proactive development within the accelerating transformation of the labor market by 2022. Service orientation is defined as the ability and desire to anticipate, recognize and meet others’ needs, sometimes even before those needs are articulated. Service oriented people focus on providing satisfaction and making themselves available to others.
Within the same spirit, customer service orientation is defined as set of basic individual predispositions and an inclination to provide service, to be courteous and helpful in dealing with customers and associates. A customer service orientation can be a competitive differentiator, esp. for organizations where sales and marketing are more important than the product specifics. In brands whose products are easily replicated by others (e.g. milk, socks), customer service orientation can be the “wrapper” around the product that justifies the purchase.
What kind of organizational context encourages customer service orientation? What kind of skills do employees need to develop in order to be more customer service oriented? The social capital theory argues that three qualities are important: a. open communication; b. a trusting culture and c. a shared vision.
In this webinar we will focus on how to answer the above two questions and how to develop the above mentioned qualities. It is obvious that their development is more of a mindset than a process as service orientation demands by the employee to take responsibility in providing support, act in the best interest of the client and nurture long term relations. In a word, it demands the employee to have a genuine interest to serve the customer, to cooperate with other members of the organization in order to respond to customer needs quickly and share the same vision of excellency in service.
We will use a number of powerful experiential and evaluation tools to:
We are delighted to invite you to our Closing Event of this year’s PWN Mentoring Program. Meet the Mentors and Mentees and celebrate with us the end of an enriching and successful program. PWN Mentoring is a key program of PWN Vienna and of the global organisations. Every year in Autumn the...READ MORE
What job do I really want? First steps to finding your true passion "Forget about the fast lane. If you really want to fly, harness your power to your passion. Honor your calling. Everybody has one. Trust your heart, and success will come to you." - Oprah Winfrey Mag. Alexandra Deubner, C...READ MORE
Do you ever leave meetings with a sense of failure or like you just didn’t get the results you were looking for? The reason might be that someone has exercised master suppression techniques. In this presentation, we will explore how power sometimes manifests through master suppression techniques...READ MORE
"Working Out Loud" is a way to build relationships that can help you in some way - such as in achieving a goal, developing a skill, or exploring a new topic. Instead of networking to get something, you invest in relationships by making contributions over time, including your work and experiences ...READ MORE